Customer conversations should live on infrastructure the company controls.
IM Protector is built for teams that need Telegram and WhatsApp workflows without surrendering customer records to personal phones, unmanaged accounts, or platform-only history.
Security controls buyers should ask for
Company-owned data plane
Conversation records, customer history, and operating logs are stored on company-controlled infrastructure.
Account isolation
Staff access customer channels through controlled accounts instead of personal identities.
PIN and device control
Reduce account leakage with access boundaries, session control, and device-level governance.
Remote wipe
Revoke staff access and wipe controlled sessions during offboarding or incident response.
Role-based access
Separate who can view chats, export records, manage accounts, supervise staff, and configure AI assistance.
Audit logs
Record access, handover, exports, admin actions, and sensitive operations for review.
Deployment model
| Layer | Implementation | Business reason |
|---|---|---|
| Application | IM Protector workspace for staff, managers, and admin roles. | Company sees and governs customer communication. |
| Data storage | Self-hosted database and file storage where required. | Customer records stay under company control. |
| Channel connection | Telegram and WhatsApp accounts connected through controlled workflows. | Customers keep using familiar channels. |
| Operations access | Vendor support only by authorization, with audit evidence. | Reduces hidden vendor-access risk. |
What auditability should cover
Who lost access, when, and what was handed over
Offboarding should be a controlled workflow, not a negotiation with a departing staff member.
What was said, by whom, and in which channel
Conversation records protect sales continuity and dispute handling.
Who exported, deleted, changed, or reassigned data
Admins need accountability because they control the customer graph.
What access was revoked during a suspected leak
Remote wipe and session control reduce damage when something goes wrong.
Security questions for any IM vendor
| Question | Why it matters |
|---|---|
| Where is the conversation database stored? | Determines who really owns customer history. |
| Can staff use customer chats without personal account ownership? | Reduces customer theft and offboarding loss. |
| Can we revoke access immediately? | Essential for employee departure and incident response. |
| Can managers audit exports and admin actions? | Customer records are sensitive business assets. |
Bring your offboarding and data-control requirements. We will map the security model.
Send current channel usage, staff roles, customer count, and deployment constraints. We will propose a practical architecture.